We help companies deliver exceptional service which positively increases client satisfaction, customer loyalty and profits.
As a Certified Master Facilitator, Corine Wofford provides high level executive coaching, mentoring, and training to help leaders and teams have greater impact and influence with their clients and within their company.
In our highly interactive programs, your leaders and team members will discover how to:
- Motivate and engage your team
- Inspire your team to top-level performance
- Speak with influence and impact to your colleagues, team, and clients
- Clearly and articulately respond to your customer’s needs
- Create customer satisfaction and loyalty
- Confidently communicate unwelcome information with customers
- Skillfully resolve conflicts with colleagues, teams, and customers
- Listen attentively and communicate with empathy
- Maintain calm and confidence in the face of stress
- Turn it All Around for Greater Customer Satisfaction
We teach our clients the Insider Secrets – the skills, knowledge, attitudes, and best practices that distinguish true Customer Service Champs and their high performance teams.
A key part of our training and coaching in service is the Kolbe A Index Assessment, which we use to help you select and maximize your talent, build and manage your teams, and develop your leaders. This assessment identifies the natural way that people take action, their instinctive way of problem solving, and the ways they will be most productive. The Kolbe A assessment helps you create and maintain a less stressful work environment with employees who are more satisfied and more productive in their positions.
Our trainings, coaching, and mentoring can be delivered in half or full day workshops, 3-day immersions, group trainings, group coaching, retreats, one-on-one coaching, and VIP days with individuals and teams.
We offer programs that are customized for your company’s needs. We also offer the following signature programs:
- Be the Difference Service: Insider Secrets from Customer Service Champs
- 3 Massive Mistakes Organizations Make that Prevent Them from Securing Clients for Life
To learn more about our services, please call us 210-402-0053, or to schedule a time to speak with us,